At Keygital, customer satisfaction is our top priority. We offer digital products (software license keys), and while such items are generally non-returnable, we provide a flexible refund and replacement policy to ensure you always receive a valid and working product.
🔁 Return Policy
Since we deal with digital software licenses, returns are not applicable in the traditional sense. However, if you encounter any issue with the product you received (such as activation failure or incorrect license), please contact us within 30 days of purchase.
💸 Refund Policy
We offer full or partial refunds in the following cases:
- ❌ Invalid or non-working license key (after troubleshooting with our support team)
- 🚫 Duplicate order made by mistake
- ❗ Product delivered does not match the description
- ⚠️ Key not received within 24 hours (and customer does not wish to wait further)
Once your claim is reviewed and approved, your refund will be processed to your original payment method within 3–7 business days.
🔄 Replacement Policy
If your product key fails to activate or encounters issues, we will first try to resolve the problem or issue you a new replacement key at no extra cost.
📞 How to Request a Refund or Replacement
To initiate a refund or replacement request, please email us with your order number and a brief description of the issue:
Email: [email protected]
Subject Line: Refund/Replacement Request – Your Order Number
❗ Important Notes
- Refunds or replacements are only applicable if the request is made within 30 days of purchase.
- We reserve the right to refuse refund requests if the key has been used successfully or activated on a device.
Contact Us:
Company Name: Keygital LTD
Company Number: 16418467
Store Name: Keygital
Phone Number: +44 7446 436671
Support Email: [email protected]
Business Hours: Monday To Friday| 8:00 AM To 5:00 PM
Business Address: 71-75, Shelton Street Covent Garden – London WC2H 9JQ, United Kingdom